Electronic resumes, or e-resumes, have moved into the mainstream of today's job market at lightning speed. E-resumes have stepped up the efficiency of job placement to such a point that you could get a call from a recruiter just hours after submitting your e-resume.

This guide assumes that you already have a well-crafted hardcopy resume and cover letter that you also have on your computer. In this guide you'll learn how to make some alterations to your paper version so it can fly through email systems, online resume banks, and resume scanners.

What Is an Electronic Resume? Get the inside scoop on how electronic resumes make the job placement process more efficient for both employers and job seekers. Learn why keywords are so important in e-resumes, and where to place them in your resume.
Posting Your Resume Online. Learn the tricks of the trade for filling out online job e-forms. Find out how to get your resume and cover letter ready for posting online.
Emailing Your Resume. Follow the eight steps for preparing your resume as an emailable document that will arrive safely in the hands of the employer.
Resume Scanning. Understand the pros and cons of resume scanning and what you can do to increase your chances of scanning success.
Web-Resumes. Discover what a Web-resume is and how to email a Web-resume link to an employer.

An electronic resume is a resume designed specifically for use on a computer. It can be:

• Read from a computer screen
  
• Saved on a computer hard drive or portable disk
  
• Sent over the Internet
  
• Located and used by search engines
  
• Searched for keywords
• Converted into other electronic file types such as database files
  
• Printed to paper
  

Because e-resumes are so versatile, they have become an essential tool for both employers and job seekers in today's job market.

The Secret to E-Resume Success: The Database
Resume databases are electronic “file cabinets.” Their levels of complexity can vary from the simple storing of resumes to more sophisticated functions that allow recruiters and hiring managers to:

• Tag and later identify how each resume was received by the company
  
• Assign each resume one or more requisition numbers (indicating job objectives)
  
• Search e-resumes for specific words or sets of words (keywords)
  
• Rank resumes based on number of keywords
  
• Generate reports about resumes
  

The increasing value of databases lies in their ability to first store and then search large quantities of resumes rapidly and reliably. A basic description of the database process will help you understand and use this technology to your advantage.

Inside Human Resources Departments
A typical Fortune 1000 corporation processes as many as 2,000 electronic resumes a day. Approximately 25% come directly through the company's Web site; 25% come through major online job banks such as Monster.com; 20% arrive via email; and the rest get entered into the company's resume database through scanning devices.

Medium- and small-sized companies have also become increasingly dependent on the electronic transfer and storage of resumes, as they hook up to online resume databases or outsource job fulfillment to recruiters who use resume databases. Even nonprofit organizations receive more resumes through email than ever before.

This deluge of e-resumes requires companies and recruiting firms to employ data entry keyers to get the e-resumes into their databases uniformly. Let's look at what that data entry process entails.

Getting E-Resumes into the Database
E-resumes are entered manually into the company's resume database. Each resume is pulled up on a computer screen by the data entry keyer and, if necessary, cleaned up (e.g., the data entry keyer may group information such as name and contact information in the proper order and correct any misspelled words). Then the data entry keyer creates a database file for that job candidate, and copies and pastes information from the e-resume into the pre-assigned fields in the database file.

Depending on how the database is designed, there may be fields of the following types:

Source code (indicating how the candidate learned about the job)
Requisition number (or req number)
Name
Mailing address
City
State
Zip code
Phone
Email address
Education

After this information is transferred into the candidate's file, the resume itself is copied and pasted in its entirety into a field called something like “Body of Resume” or “Resume.”

Keywords
Keywords are critical to the successful electronic search of your e-resume. Each database system has a built-in search engine that is set up to look for keywords associated with particular job openings. (These search engines work similarly to those you use on the Internet.) There's no set list of keywords; they will vary from one job opening to another, depending on what the job opening requires. Keywords are determined and input by the recruiter or hiring manager who's looking for a candidate to fill a particular job.

A keyword search might look for up to 60 keywords. The keywords in your resume indicate important information about you, such as:

• Technical expertise
  
• Management skills
  
• Industry knowledge
  
• Education and training
  
• Geographic location
  
• Employment history

Once the database system's search engine has been given a list of keywords, it will locate all resumes that contain any of the keywords, count the number of keywords per resume, and rank the resumes accordingly.

More sophisticated systems employ synonym-search capabilities to locate similar words as well as exact keywords. For instance, if a search engine is asked to find the keyword “writing,” the engine may also find resumes with words such as “documentation,” “report,” and “proposal” — all very similar terms.

Since keywords are so important to the success of your e-resume, let's go over some tips for good keyword placement.

Making a List
On a sheet of paper or separate word processing document, make a list of 20 to 60 terms that describe your qualifications for the job you're interested in. These terms can be both technical and nontechnical. For example, you can list the computer applications you know (e.g., Adobe PhotoShop and QuarkXpress) as well as your business management skills (e.g., conflict resolution and negotiations).

List your keywords as nouns, not verbs (e.g., use “facilitation,” not “facilitate”). It's fine to place adjectives with keywords (e.g., “group facilitation”).

To be sure your qualifications are found by the search engine, list acronyms and their spelled-out versions. You don't want to take a chance that an acronym could be ignored by a search engine because the hiring manager forgot to ask the engine to find either the acronym or the spelled-out version of the acronym. For example, if you put only ISDN on your resume and the manager asks for Integrated Services Digital Network, the search engine may not pull up your resume.

Keywords in the Text
Incorporate all of your keywords into the statements in your resume text. Look for opportunities to list your keywords under logical headings. For example, you could put all of your computer applications under a Computer Skills heading, or you could list your management skills in one of your Summary of Qualifications statements (e.g., “Skilled at contract negotiations, conflict resolution, benefits administration, and internal communications.”).

For example, notice how Tina Juan incorporated her keywords into her resume.
Top of this page

One of the fastest ways to submit your resume to a recruiter or employer is through a resume bank on the Internet. In a matter of minutes, your resume can be deposited directly into a company's electronic hands.

There are two types of resume websites:

• Individual company Web sites (e.g., Hewlett Packard's recruitment page at www.jobs.hp.com)
  
• Public resume banks (e.g., CareerBuilder at www.careerbuilder.com)
  

Knowing how these resume banks work and how to successfully deposit your resume into them can greatly expedite your job search.

Filling in the E-Form
Once at the resume bank site, you'll probably be asked to fill out an electronic form. Most sites’ e-forms have some questions that are required and others that are optional. Here are some tips for handling both types.

Required Answers
Required questions are typically marked by asterisks, stars, or other symbols. Usually there are instructions on the site explaining that you must answer questions with a particular symbol next to them in order for your resume to be accepted. If you don't answer these questions, the e-form will come back to you when you try to submit it, with an error message saying you failed to answer the required questions.

If a resume site requires you to answer a question you don't want to answer (such as “What is your salary expectation?”), consider not submitting your resume on that particular Web site. There are plenty of resume banks out there; not all of them have the same requirements.

Top of this page

Optional Answers
Unless you have a particular reason not to respond to an optional question, it's a good idea to answer it. Your answer might be just the information that is searched for (and found!) by a recruiter. For example, your answer to “Where did you learn about this job opening?” could produce a code for that career fair you attended, which would be the easiest way for the career fair recruiter to find you in the database.

Counting Words
A few resume banks limit the number of words you can have in a field. If that's the situation, there will be a notice in small print just above the field where the info is to be entered. An easy way to be sure you don't exceed the limit is to type your answer in an MS Word document and use the Word Count function found in the Tools menu. Edit your text if necessary, and then copy and paste the text into the field on the Web site.

Choosing a Job
Most database systems will allow (and may require) you to select one or more jobs to apply for. Don't worry about limiting your options by selecting a particular job or bunch of jobs — it will only increase your chances of being seen. The system will tag your resume file for those particular jobs (by inserting a req number into your file for each job you choose), and it will consider you for all jobs when the search engine looks for keywords to define a particular job — even for a job you didn't know existed.

Resume Ready
Almost all the sites have the copy-and-paste option for getting your resume online. Some offer to let you build your resume right on the website; however, it's not recommended that you do this for the following reasons:

• It's very easy to have typos if you type directly into the site's form. Working first in your word processing program (which has spell check) can greatly improve your chances of having a perfect resume.
  
• The form may force you to have a resume format that you don't want to have. For instance, most online resume builders insist that you create a chronological resume (a format that focuses on work history). But if you're changing careers, you may be put at a disadvantage because the system doesn't allow you to build a functional resume (a format that focuses on skills).
  
• Because the resume bank is on a website, you cannot easily save your resume for other uses.
  

The best way to post your resume online is to copy and paste it from your word processing program into the e-form. On most sites, there is a field called “Body of Resume” or “Resume” where you can paste your e-resume. For the best results, you need to transform the hardcopy version of your resume before you copy and paste it into the website's resume form.

Top of this page

Preparing Your Resume for Posting
It's best to convert your resume into a Text Only, Plain Text, or Notepad document before pasting it into the resume field on the website. Doing so allows you to adjust it for the best presentation, given the formatting limitations of resume databases.

The following steps will guide you through the process of preparing your resume for posting. Note that these instructions assume that your resume is in MS Word for Windows. If your resume is in another word processing application or on a different computer platform, consult your word processing manual.

Step 1: Check keywords. Be sure your resume has all the keywords that define your job qualifications. (See Keywords.)

Step 2: Save as Text Only, Plain Text, or Notepad. Either a Text Only, Plain Text, or Notepad document works best for posting your resume online. If you want to have your resume email-ready (see Emailing Your Resume), you can save some work by converting your document to Text Only or Plain Text at this point

Here's how to convert to Text Only and Plain Text:
A. Open the MS Word document that contains your resume.
B. Click File in your toolbar and select Save As.
C. Type in a new name for this document in File Name, such as “ResTextOnly.”
D. Under this is the Save As Type pull-down menu. From this list, select “Text Only (*.txt).” If you're on a Windows XP computer, select "Plain Text" from the pull-down menu.
E. Click Save to perform the conversion.
F. Now close the document but stay in MS Word.
G. Reopen the document you just closed by going to File in the toolbar, click Open, select the file named “ResTextOnly.txt,” and click Open. Warning: If you exit MS Word and then open the resume document by clicking on its icon in the directory, it will become a Notepad document — not what you want if you intend to use this version to prepare an emailable resume! (See Emailing Your Resume.)

Here's how to convert to Notepad:
A. Open the MS Word document that contains your resume.
B. Click File in your toolbar and select Save As.
C. Type in a new name for this document in File Name, such as “ResNotepad.”
D. Under this is the Save As Type pull-down menu. From this list, select “Text Only (*.txt).”
E. Click Save to perform the conversion.
F. Now close the document and reopen it by clicking on its icon in the directory.

It will automatically open as a Notepad document (named “ResNotepad.txt”).
After converting your resume to either Text Only, Plain Text, or Notepad, what appears in your document window is your resume stripped of any fancy formatting. You are now ready to make a few final adjustments before posting it online.

Top of this page

Step 3: Delete references to page two. If your resume is more than one page, delete any indications of page breaks such as “Page 1 of 2,” “Continued,” and your name or header on page 2. Technically, you are making your resume appear as one continuous electronic document.

Step 4: Use all CAPS for words that need special emphasis. Since Text Only, Plain Text, or Notepad stripped your resume of all bolds, underlines, and italics used for highlighting words, use all capitalized letters to draw attention to important words, phrases, and headings. For the best overall effect, use all caps sparingly and judiciously.

Step 5: Replace each bullet point with a standard keyboard symbol. Special symbols such as bullet points, arrows, triangles, and check marks do not transfer well electronically. For example, bullet points sometimes transfer as “&16707,” “),” or a little graphic of a thumbs-up. Therefore, you must change each to a standard keyboard symbol. Suggested replacements are:

Dashes (-)
Plus signs (+)
Asterisks (*)
Double asterisks (**)

Use the Space Bar to place a single space immediately after each symbol (and before the words). Do not use the Tab key for spacing as you may have done in your original resume. Also, allow the lines to wrap naturally at the end of a line — don't put a forced return (don't push the Return or Enter key) if it's not the end of the statement and don't indent the second line of a statement with either the Tab key or Space Bar).

Top of this page

Step 6: Use straight quotes in place of curly quotes. Like bullet points and other special symbols, curly (smart) quotes do not transfer accurately (in fact, they may appear as little rectangles on the recipient's screen). Therefore, replace curly quotes with straight quotes.

To do this, select the text that includes the quotes you want to change. Click Format in your toolbar and select AutoFormat. Click the Options button, and make sure Replace Straight Quotes With Smart Quotes is not selected under both the AutoFormat and AutoFormat As You Type tabs. Then click OK to exit the AutoFormat box, and your curly quotes will be changed to straight quotes.

Step 7: Rearrange text if necessary. Do a line-by-line review of your document to make sure there are no odd-looking line wraps, extra spaces, or words scrunched together in the body. Make adjustments accordingly. This may require inserting commas between items that were once in columns and are now in paragraph format because tabs and tables disappeared when the document was converted to Text Only or Notepad.

Sample Resume for Online Posting
Take a look at what happened to the hardcopy resume by Joseph Lynch after he converted his document to Text Only and adjusted it as described in Steps 2-7.

Copy and Paste Away
Now that you've prepared your resume, it's time to post it online. It couldn't be simpler — just copy the text from your Text Only, Plain Text, or Notepad document and paste it into the appropriate field on the resume website.

Top of this page

Posting a Cover Letter
Some websites offer an optional field for a cover letter. Adding a cover letter gives you a chance to create a personable introduction to your resume that might influence the hiring manager to consider you over other candidates. Also, your letter is yet another chance to include keywords for the search engine to find when it examines your database file.

When composing your cover letter, follow these guidelines:

• Keep your letter short (a few brief paragraphs) and easy to read.
  
• Don't summarize your resume, just introduce it.
  
• Let the language of your letter show your professional personality.
  

Draft your cover letter in MS Word (or whatever word processing program you use) so you have the advantage of spell check. Then follow Steps 1-7 from this section before copying and pasting your letter into the resume bank.

Top of this page

Preview Your Resume
Almost all resume websites have a Preview option, which allows you to view your e-resume as it will appear on the recruiter's screen. By all means, choose this option. After you've clicked the Preview button, your entire e-form, including the resume you copied and pasted, will come up so that you can:

• Proofread your writing
  
• Examine the formatting of the e-resume you pasted in
  

If you see anything you want to change, click the Edit button and fix the error. Preview and edit as many times as necessary. When you're satisfied, click Submit to send your e-resume.

Note: Not all websites use the same terminology (some have a button that says “Send” instead of “Submit”), so you may have to do a little interpreting to get the job done.

Here's what Joseph Lynch's resume looked like when he posted and previewed it on Careerbuilder.com.

Top of this page

Emailing your resume can be a straightforward process. With a little understanding of how email and the Internet work, you'll be sending your resume through cyberspace in no time, using three basic steps: Go online, paste your cover letter and resume into the email message, and send it to the employer. To do this, you need a version of your resume specifically set up for emailing.

Attached to Files
Many Internet users think they should send their individual resumes as attachments to their email messages. They assume that formatted documents that are attached will arrive intact and be easily opened at the other end. This isn't always the case. Here are some reasons why you should not send your resume as an attached file:

• Attached files are known to carry viruses, so employers may choose not to open them.
  
• Your ISP (Internet Service Provider) may not be compatible with the employer's ISP, making your attachment impossible to open on the receiving end.
  
• You and the potential employer may be on different computer platforms (e.g., Windows, UNIX, or Macintosh) making the attached files unable to be received.
  
• You and the employer may have different word processing software programs or versions, making attached files unopenable; or if opened, they may appear as unreadable gobbledygook.
  

Don't count on the employer going to any extra effort to convert and open your attached file. Chances are, he will delete your email entirely.

Note: If a job posting specifically asks that your resume be sent as an attachment, follow the directions provided and assume the employer is capable of opening and reading it.

Top of this page

Getting the Job Done
To make sure your cover letter and resume will be readable by almost any employer on the Internet, regardless of the ISP, platform, or word processor, you will have to make your cover letter and resume into one document that can be copied directly into your email message. The following steps will guide you through this:

Step 1: Convert to Text Only or Plain Text. Convert your hardcopy resume to Text Only (not Notepad) as explained in Step 1 of Posting Resumes Online.

Step 2: Adjust your Text Only or Plain Text document. Follow Steps 2-7 in Posting Resumes Online, for adjusting your Text Only resume.

Step 3: Limit line lengths. Because each type of email software limits the number of characters and spaces per line, your email may have a longer line length than the receiver of your email. This can cause the employer to see line wraps in unusual places, making your resume document look odd and even illogical.

To avoid this problem, limit each line to no more than 65 characters (including spaces), since this is a conservative line length. Here’s an easy way to make line length changes in your document:
A. Select the entire document and change the font to Courier, 12 pt.
B. Click File on your toolbar; select Page Setup (Windows XP users will find Page Setup under File in their toolbars); set the left margin at 1 inch and your right margin at 1.75 inch. (Yahoo! email users set your right margin at 2.5.)
C. Select the entire document and change the font to Times, Arial, or some other standard font you like.

With the side margins set under these conditions, each line of your document will be no more than sixty-five characters and spaces.

Top of this page

Step 4: Set line lengths. In order to save the line length changes you made in Step 8, you need to convert your Text Only/Plain Text document one more time by doing the following:
A. With your Text Only or Plain Text resume document open, click File on your toolbar and select Save As.
B. Type in a new name for this document in File Name, such as “ResTextBreak.”
C. Directly under this is the Save As Type pull-down menu. From this list, select “Text Only with Line Breaks (*.txt).” If you're a Windows XP user, save your document as Plain Text. When the File Conversion window appears on your screen, click "Insert line breaks" under Options; then click OK.
D. Click Save to perform the conversion.
E. Close the document and exit MS Word.
F. Reopen the resume document ("ResTextBreak.txt") by clicking on its icon in the directory. That will open it as a Notepad document

Don’t worry that the margins automatically reset when you reopen your Text Only with Line Breaks document. Your line lengths are safely preserved by paragraph returns that were inserted by the conversion.

Here's what Joseph Lynch's resume looks like in Text Only with Line Breaks.

Step 5: Write a short cover note. Write a cover note to the employer, which will be followed by your e-resume in the body of the email message. It’s important to keep the note short. Here’s why: You can get the most impact from your email presentation if the employer doesn’t have to scroll his email message to see that it contains a resume. This can be achieved by keeping your cover note brief.

Once you’ve composed your cover note, do the following:
A. Convert it to Text Only or Plaine Text and adjust it according to Steps 2-7 in “Preparing Your Resume for Posting” of Part 2.
B. Set the margins so that no line exceeds 65 characters and spaces, and then save the document as Text Only with Line Breaks (see Steps 3 and 4, above).
C. Copy your cover note and paste it at the top of your resume in the ResTextBreak.txt document.

Here's what Joseph Lynch's resume and cover note document looks like in his latest Text Only with Line Breaks version.

Top of this page

Step 6: Send your email resume. Now that you've created your combination document containing your cover letter and resume, you're ready to put it into an email message and send it on its way.

The following steps will get this job done quickly:
A. Go online and open a new email message.
B. Carefully type the employer's email address in Send To, being mindful to spell out the address with 100% accuracy, including the use of upper- and lowercase letters.
C. In the Subject line, type “Resume:” followed by the job title you're seeking (e.g., Resume: Marketing Position).
D. Keeping the email message screen up, open your ResTextBreak.txt in Notepad and copy all the text in this document.
E. Go back to the email message screen and paste the document into the message window.
F. Now check the entire email message (cover letter and resume) to be sure its appearance is exactly what you want the employer to see.
G. Click Send and you're done!

Here's what Joseph Lynch's email looked like.

A Test Run
Even if you've followed all these instructions to the letter, it's a good idea to do a few quick test runs. Start by simply emailing your message back to yourself to see how it comes in. If it looks OK, then test it further by sending it to a friend on a different ISP to check that nothing in your document changes when emailed. If all goes well, you can be reasonably confident that when you email your resume to an employer, he or she will receive exactly what you have carefully prepared.

Top of this page

Resume scanning is a process by which employers convert hardcopy resumes into electronic resumes so that they can be input into computer databases. Because scanning has some inherent problems, it is not used extensively. You may, however, run into it, in which case you should know how to create a resume that can be scanned.

What Is Resume Scanning?
Some Human Resources departments and agencies use resume scanning equipment to quickly manage high volumes of paper resumes. Typically, resume scanning software does the following:

• Creates electronic images or “snapshots” of resumes
  
• Turns these images into electronic text files by using Optical Character Recognition (OCR) software
  

Here's how resume scanning works on the employer's end: When your paper resume arrives via U.S. mail or fax, it is placed into a scanner (a piece of equipment that looks like a photocopy machine). At the press of a button, the scanner creates an electronic image of your resume. This electronic image is next processed by the system's OCR software, which acts as artificial intelligence to examine the image file, recognize characters, and recreate your resume as a text file. As a text file, your resume is an e-resume, which can be treated like all e-resumes as described in What is an Electronic Resume?

What happens to the image file of your resume? If a resume database is sophisticated, it will create a database file for your e-resume and it will also store the image file so that hiring managers can view your resume as it originally appeared on paper.

The Problem with Resume Scanning
Resume scanning technology has a major problem: It makes mistakes! No matter how perfectly you follow the resume scanning guidelines for creating a scannable resume, the OCR is bound to make some errors in translating your characters. The result: Your resume will have words that are unreadable, and therefore unsearchable unless the person entering your resume into the database catches the mistakes and corrects them.

Getting Around Resume Scanners
The way to solve this problem is to avoid scanners whenever possible by sending an e-resume instead of a hardcopy resume. In other words, if you see an ad that says “send or email your resume,” by all means, email it! Your emailed resume will bypass the resume scanner (which converts a hardcopy resume into an e-resume) because it's already an e-resume. Another excellent way to beat the resume scanning dilemma is to post your resume on the company's Web site, which delivers your resume electronically and therefore doesn't require resume scanning.

Do You Need a Scannable Resume?
If you must send a hardcopy resume, find out if it's likely to encounter a resume scanner. The best way to determine this is to contact the Human Resources department of the company in which you are interested, and ask if they use resume scanning. If they do, request that they forward guidelines to you so you can tailor your resume specifically for their system. If they do not use scanning, ask whether it's best to send your original paper resume, or an electronic version via email or through their recruiting Web site.

Formatting a Scannable Resume
To set up your resume for scanning, develop the content as you normally would for your choice of format (chronological, functional, achievement, chronological hybrid, or functional hybrid resume). Then follow these steps to adjust your resume for scanning:

Step 1: Be sure you have keywords in your resume. Check that you have placed keywords throughout the text. (See Keywords in What is an Electronic Resume?)

Step 2: Use scannable characters. The resume scanning system's OCR software must be able to “read” the text on your paper resume. The following guidelines will help you create a scanner-friendly document:

• Use only the most common and clear fonts such as Times, Times New Roman, Palatino, Garamond, Arial, and Helvetica, because these are usually scanner-friendly (OCR will recognize the characters properly).
  
• Develop your text in font sizes of 10, 11, 12, 13, or 14 points — no smaller and no larger.
  
• Do not use italics.
  
• Do not underline words or phrases.
  
• Do not use bold (unless you know for sure that the scanning system accepts bold type).
  
• Substitute straight quotes for curly quotes.
  

Step 3: Emphasize words by putting them in all caps. Use all capital letters for important words rather than using bold, underline, italics, or extra-large type, so that when the image of your resume is seen by the hiring manager, those words will stand out.

Step 4: Use simple formatting. Keep the formatting of your resume very plain:

• Do not use any vertical or horizontal lines, borders, shaded bars, or boxes.
  
• Change bullet points or other special symbols to standard keyboard ones such as asterisks, dashes, or plus signs.
  
• You can use indents, columns, and centered text to add visual appeal because these will not hinder scanning.
  

Step 5: Print your resume on plain white paper. You want to create a high contrast between your type and the background for the most accurate scanning possible. The best way to do this is to:

• Use only black ink.
  
• Print your resume on plain white paper, not gray or buff.
  

Don't fax your resume. Fax machines lessen the integrity of the print, making it harder for the OCR to recognize characters.

Here's Joseph Lynch's resume prepared for resume scanning.

Top of this page

Web-resumes aren't for everyone. In fact, only a handful of job seekers (those in high-tech industries such as the Internet, multimedia, and software) will find this type of electronic resume useful. Even if you don't fall into one of these categories, you'll want to know about Web-resumes just because they're really cool.

What is a Web-Resume?
It's a resume that appears on someone's Web page. And what makes a Web-resume so special? Because the resume is on a Web site, it has the magical ability to link to other sites, giving it a multidimensional effect. Notice how Susan Ireland's Web-resume has links to full-color publishing and career sites that demonstrate my achievements. There's a lot of juicy stuff peeking through this apparently plain document.

Emailing Your Web-Resume Link
To get an employer to your Web-resume, you might email him a cover letter that has a link to your site. (See Susan's email to a potential employer.) If the link transfers through to his ISP, great. If not, he can easily copy and paste the URL into his browser.

Top of this page